Saturday, January 19, 2008

Pat Markey


So before we can begin actually stringing a racket, we need to look at the racket itself. Since lawn tennis started in the United States in 1874, there have been many racket revisions. The sixties and Jimmy Connors and Wilson tennis rackets brought popularity to the metal tennis frames, if you look at the classic t2000 or t3000, they are more labor intensive than todays rackets. First and formost, before stringing a racket, we want to inspect the racket, make sure there are no cracks and we do this for several reasons, and many times it would be good to do this while your customer is still present.
1. If the racket has a crack or stress fracture (more on this later) you will know right away and convey to your customer how he would like to proceed. If it is a stress fracture then give your customer a choice and say that you will not be able to guarantee it from cracking,but many times stress fractures still have a ways to go and many times no noticiable difference in playability is noticed, this said, the customer needs to take any liability. If you end up stringing up a racket, and the customer is unaware of any cracks or stress fractures and you return a strung racket to him and mention this after the fact, he/she might think you cracked the racket!... so always inspect the racket in front of the customer.
Also if the racket is less then a year old, have the customer contact the authorized dealer where the racket was purchased to find out about warranties..(I will discuss warranties another time).
2. If the racket is dirty, has dust or grommet issues (grommets r & r will be discussed in another blog), you can talk to the customer directly before starting the job, I have found through experience it is better to do it during drop off, then calling the customer back, and spending more time away from actually making any money. Also a great way to get another sale, if grommets are worn...ALWAYS CHARGE FOR GROMMET replacements..... or its lost revenue and free labor.!!!

Tomorrow I will talk about racket inspection and checking racket over.

hope this was informative and useful, drop me a note.
best to all
patrick

Pat Markey

About Pat Markey -

Patrick Has been stringing rackets for over 25 years including at many professional events around the country including the US OPEN and AUSTRALIAN OPEN. He brings a depth of knowledge and love for the industry.

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